Customer Incident Form
Please complete the following incident form so we can assist you.
- This form is to be used to register an incident for Yakima/Prorack/Whispbar failures that have resulted in damages sustained to property.
- Note if this is a warranty claim regarding missing or damaged items please contact your local retailer or place of purchase.
- Please note that you are required to submit your proof of purchase as well as photos to assist us in resolving your claim.
- If you require assistance with installing / using your product please refer to your fitting instructions or contact your dealer.
ALL ITEMS MARKED WITH * ARE MANDATORY
Please add your last name followed by today's date. e.g. Smith - 1 Jan 2019*
|Please outline your proposed solution below. NOTE: If you are claiming for damage to a vehicle or damaged items, we will require 2 quotes for repairs/replacement or proof of purchase for the damaged item/s.*
Please attach any relevant documents, images and files that will help your claim. The below images are required in addition for all Roof Rack Claims*
Please note that only 1 (one) file can be uploaded. We recommend you compress ('zip') your files before sending them to us. Compression makes uploading faster, especially for large files, and allows you to send multiple files as a single compressed file. Our preferred compression tool is 7ZIp. For access please visit 7-ZIP Compression Software
If for any reason you can not use 7Zip please email your attachments to email@example.com with the Claim Title as your subject line.
||Leg (Cover Off)
Please add any further details relevant to your claim for our warranty team to review. If you do not have any further notes please type N/A.*
Terms and Conditions
I confirm that I have read, understood and agree to the Warranty & Disclaimer statements via the links provided below by Yakima Australia Pty Ltd, Yakima Europe Coöperatief U.A. and/or Hubco Automotive Ltd.
I confirm that the information provided on this incident form is true and correct and I am aware that providing false or misleading information will null and void this claim. I confirm and understand that in some circumstances Yakima Australia Pty Ltd may require a Statutory Declaration be signed and witnessed by a Justice of the Peace prior to my claim being considered.